Guest Experience Expert - Operator (Royal Orchid Sheraton Riverside Hotel Bangkok)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert – Operator supports hotel guests by handling telephone calls, inquiries, service requests, and communications with the relevant departments. Candidates should have strong spoken English, a friendly and professional manner, good listening and problem-solving skills, and basic computer knowledge. Previous experience in hotel operations, guest services, PBX, or a customer-facing role is helpful. The position requires accurate message handling, knowledge of hotel facilities and services, attention to detail, and the ability to remain calm during busy periods. Flexibility to work rotating shifts, weekends, and public holidays is expected. The successful candidate will represent Marriott and Royal Orchid Sheraton Bangkok with warmth, efficiency, and consistent service standards.

About the employer

Royal Orchid Sheraton Riverside Hotel Bangkok is a luxury riverside hotel operated under the Sheraton brand of Marriott International. Located beside the Chao Phraya River, the property serves leisure travelers, business guests, groups, and international visitors. It offers guest rooms and suites, restaurants, meeting and event facilities, recreational amenities, and river views close to Bangkok’s major attractions. As part of Marriott International, the hotel follows global standards for hospitality, guest service, employee training, and operational excellence. Team members typically work in a multicultural environment and may receive benefits such as service charge, staff meals, uniforms, training, healthcare support, or employee travel programs, depending on the employment contract. The hotel provides opportunities for candidates interested in developing long-term careers in front office, guest relations, food and beverage, events, and wider hospitality management.