W Insider Assistant Manager (Guest Relation)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The W Insider Assistant Manager supports guest relations and the hotel’s Insider team, creating personalised, lively and memorable experiences for guests. Requirements typically include previous experience in guest relations, front office, concierge or luxury hospitality, strong communication skills, excellent English and the ability to manage guest requests professionally. Knowledge of additional languages, local Dubai attractions and hotel systems is advantageous. The successful candidate is expected to lead by example, coach team members, resolve concerns quickly, coordinate with other departments and maintain W Hotels’ energetic, unconventional service style. Flexibility, confidence, cultural awareness, attention to detail and willingness to work shifts, weekends and public holidays are essential.

About the employer

W Dubai – The Palm is a luxury lifestyle hotel located on Dubai’s Palm Jumeirah and operates under the W Hotels brand, part of Marriott International. W Hotels is known for bold design, contemporary dining, vibrant entertainment and a youthful, socially engaging approach to hospitality. The property combines stylish accommodation with restaurants, lounges, event spaces, wellness facilities and beach-oriented experiences. Its service culture encourages employees to be expressive, proactive and highly personalised when interacting with guests. Marriott International is one of the world’s largest hotel companies, with a broad global portfolio and structured opportunities for training, career development and internal mobility. Employees may receive benefits such as accommodation or housing support, meals, transport, medical insurance, discounts and service charge, depending on the employment package and local policy.

Working in United Arab Emirates

The United Arab Emirates is a modern Gulf federation rather than an island, with Dubai offering strong opportunities in hotels, restaurants, tourism, aviation, retail, events and luxury services. The culture blends Emirati traditions with a large international community; modest dress in public areas, respect for religion and local customs, and professional courtesy are important. Dubai’s lifestyle includes beaches, shopping, dining, nightlife, desert activities and excellent transport, although summer heat and housing costs can be significant. Most expatriate employees work under an employer-sponsored residence visa, with the company generally arranging work permits, medical checks and Emirates ID procedures. Candidates should confirm whether accommodation, transport, flights, insurance and service charge are included. Bring attested qualifications where requested, budget carefully for deposits and living expenses, and verify contract terms before relocating. Abu Dhabi and other emirates also provide hospitality opportunities.