Assistant Butler Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Butler Manager supports the Butler Manager in leading daily butler operations and delivering highly personalized service to luxury hotel guests. Requirements typically include previous experience in butler service, luxury hospitality, or front office operations; strong communication skills; professional grooming; and fluency in English. Knowledge of additional languages and experience with Marriott or Luxury Collection standards are advantageous. The successful candidate is expected to supervise and coach team members, coordinate guest requests, manage VIP arrivals and departures, resolve service concerns discreetly, maintain accurate records, and ensure consistent, anticipatory service. Flexibility for shifts, weekends, and public holidays is essential, together with strong organizational skills, cultural awareness, and a genuine commitment to exceeding guest expectations.

About the employer

Grosvenor House, a Luxury Collection Hotel, Dubai is a landmark luxury property located in the Dubai Marina area and operated under Marriott International’s Luxury Collection brand. The hotel is known for refined accommodation, exceptional restaurants and bars, personalized guest experiences, and high standards of professional service. Its location provides access to Dubai’s business districts, beaches, shopping destinations, and major attractions. As part of Marriott International, the property offers structured training, international hospitality standards, and potential career mobility across a global network of hotels. Team members work in a multicultural environment where discretion, polished presentation, attention to detail, and genuine guest care are highly valued. The hotel attracts leisure travelers, business guests, VIPs, and long-stay visitors, creating varied opportunities for employees interested in luxury hospitality and guest relations.