Executive Assistant Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Executive Assistant Manager supports the General Manager in leading daily hotel operations, coordinating department heads, maintaining service standards, and achieving financial and guest-satisfaction targets. Requirements typically include a diploma or degree in hospitality or business, several years of hotel management experience, strong knowledge of front office, food and beverage, rooms, and commercial operations, and proven leadership ability. The successful candidate should be commercially aware, organised, hands-on, and confident managing multicultural teams. Excellent communication, problem-solving, budgeting, and guest-relations skills are expected. Flexibility to work weekends, public holidays, and changing shifts is essential, together with a strong commitment to Marriott service standards and Malaysian hospitality regulations.

About the employer

The Bertam Penang, a Tribute Portfolio Hotel, is a Marriott-affiliated property in Kepala Batas, Penang, Malaysia. Tribute Portfolio hotels are designed to offer distinctive, locally influenced experiences while benefiting from Marriott’s international reservation network, loyalty programme, operating systems, and professional standards. The Bertam area is a growing township in mainland Penang, close to commercial developments, healthcare facilities, education centres, and transport links. The hotel is positioned to serve business travellers, families, events, and visitors exploring northern Malaysia. Employees can expect an internationally structured workplace with opportunities to work across hotel departments and develop leadership experience. As an Executive Assistant Manager, the role would involve supporting the General Manager, strengthening operational performance, and helping shape the guest experience and commercial growth of the property.

Working in Malaysia

Penang is one of Malaysia’s most attractive locations for hospitality professionals, combining opportunities in hotels, restaurants, events, tourism, healthcare, and retail with a relatively relaxed lifestyle. George Town is famous for UNESCO-listed heritage buildings, street food, temples, markets, and a multicultural community, while mainland areas such as Bertam offer more space and generally lower living costs. English is widely used in hotels and business, although Malay and Mandarin can be valuable. Malaysia’s work visa is normally arranged by the employer; foreign employees generally need an approved Employment Pass before starting work, and requirements depend on salary, qualifications, and nationality. Relocation costs, accommodation, transport, medical coverage, and visa fees should be confirmed in the offer. Penang has good roads, ferries, buses, and airports, with warm weather year-round and a welcoming expatriate community.