Guest Experience Expert | Pre-Arrival (Aruba Marriott Resort)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert, Pre-Arrival, supports guests before they reach the Aruba Marriott Resort by handling inquiries, special requests, activity arrangements, transportation, dining information and personalized stay planning. The role requires strong communication, customer-service and organizational skills, comfort using reservation or hotel systems, and attention to detail. Fluency in English is essential; Dutch, Spanish or Papiamento is advantageous. Candidates should be professional, warm, responsive and confident handling multiple requests while meeting Marriott service standards. The successful applicant is expected to anticipate guest needs, provide accurate information, protect guest privacy, coordinate effectively with hotel departments and identify appropriate opportunities to enhance the guest experience.

About the employer

Aruba Marriott Resort & Stellaris Casino is a large luxury beachfront resort located in Palm Beach, Aruba, and part of Marriott International’s global hospitality portfolio. The property offers guest rooms and suites, restaurants, bars, pools, meeting facilities, recreational services and the Stellaris Casino. Its operations depend on coordinated teams across front office, food and beverage, housekeeping, events, engineering and guest services. Marriott is known for structured service standards, international career opportunities, employee training and loyalty-program-focused hospitality. At this resort, employees work with visitors from many countries and are expected to deliver polished, friendly and personalized service in a busy tourism environment.