Reservations Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent manages room reservations, amendments, cancellations, and guest enquiries through phone, email, and booking systems. Candidates are generally expected to have experience in hotel reservations, front office, or customer service, along with good English communication and computer skills. Knowledge of Opera or another property-management system is helpful. The role requires accuracy, professional telephone manner, attention to detail, and the ability to explain room types, rates, packages, policies, and resort facilities clearly. The successful candidate should be confident working with international guests, handling payments and booking conditions, coordinating with other departments, and maintaining Marriott service standards in a busy resort environment.

About the employer

Sheraton Maldives Full Moon Resort & Spa is a five-star Marriott International resort located on Furanafushi Island in North Malé Atoll, approximately 15 minutes by speedboat from Velana International Airport. The resort offers beachfront and overwater accommodation, restaurants and bars, spa facilities, recreation, water sports, and meeting or event services. As part of the Sheraton brand, it focuses on welcoming hospitality, dependable service, and comfortable experiences for leisure and business travelers. Employees typically work in a multicultural, guest-focused environment with close cooperation between rooms, food and beverage, recreation, reservations, and support departments. Marriott provides structured operational standards and may offer staff accommodation, meals, transportation, medical support, training, and other benefits depending on the employment package. Conditions can vary according to the position, contract, and applicable Maldivian employment regulations.

Working in Maldives

The Maldives offers employment mainly in resorts, hotels, restaurants, diving, water sports, spa services, housekeeping, engineering, finance, and guest relations. Resort life is international and structured, with employees commonly living on the same island, sharing staff facilities, and working shifts. Maldivian culture is strongly shaped by Islam, so modest clothing and respectful behavior are expected, especially on local islands; resort islands generally have more relaxed rules for visitors. The lifestyle is beautiful but remote, with beaches, snorkeling, diving, and warm weather, while shopping and entertainment options may be limited. Foreign workers normally need an employer-sponsored Employment Approval and work permit, with the employer handling much of the process. Before relocating, confirm salary, service charge, accommodation, meals, medical cover, flights, leave, contract terms, and permit arrangements. Malé offers more services, but resort transfers can be costly and infrequent.