Reservations Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent manages room reservations, amendments, cancellations, and guest enquiries through phone, email, and booking systems. Candidates are generally expected to have experience in hotel reservations, front office, or customer service, along with good English communication and computer skills. Knowledge of Opera or another property-management system is helpful. The role requires accuracy, professional telephone manner, attention to detail, and the ability to explain room types, rates, packages, policies, and resort facilities clearly. The successful candidate should be confident working with international guests, handling payments and booking conditions, coordinating with other departments, and maintaining Marriott service standards in a busy resort environment.

About the employer

Sheraton Maldives Full Moon Resort & Spa is a five-star Marriott International resort located on Furanafushi Island in North Malé Atoll, approximately 15 minutes by speedboat from Velana International Airport. The resort offers beachfront and overwater accommodation, restaurants and bars, spa facilities, recreation, water sports, and meeting or event services. As part of the Sheraton brand, it focuses on welcoming hospitality, dependable service, and comfortable experiences for leisure and business travelers. Employees typically work in a multicultural, guest-focused environment with close cooperation between rooms, food and beverage, recreation, reservations, and support departments. Marriott provides structured operational standards and may offer staff accommodation, meals, transportation, medical support, training, and other benefits depending on the employment package. Conditions can vary according to the position, contract, and applicable Maldivian employment regulations.