タワーズ アシスタントマネージャー/Towers Assistant Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Towers Assistant Manager supports the smooth operation of The Ritz-Carlton Club Lounge, supervising daily guest services, coordinating team members, handling requests and complaints, and maintaining the brand’s luxury service standards. Candidates should have several years of experience in luxury hotels, guest relations, front office, club lounge, or food and beverage operations. Strong communication skills, professional presentation, leadership ability, and attention to detail are expected. Fluency in Japanese and practical English are highly desirable, while additional languages are an advantage. The role requires flexibility to work shifts, weekends, and holidays, with a genuine commitment to personalized hospitality and mentoring colleagues.

About the employer

The Ritz-Carlton, Tokyo is a luxury hotel located in Roppongi, within Tokyo Midtown in Minato Ward. It is part of The Ritz-Carlton Hotel Company and Marriott International, one of the world’s largest hospitality groups. The hotel offers refined guest rooms and suites, restaurants and bars, a spa, fitness facilities, meeting venues, and an exclusive Club Lounge known as The Ritz-Carlton Club. Its service culture emphasizes personalization, discretion, elegance, and anticipating guest needs. Employees work in an international environment and receive exposure to luxury hospitality standards, professional training, and Marriott’s broader career opportunities. The property serves leisure travelers, business guests, families, and high-profile international visitors.

Working in Japan

Japan offers strong opportunities in hotels, restaurants, tourism, technology, education, healthcare, and international business, especially in Tokyo, Osaka, Kyoto, Hokkaido, and Okinawa. Hospitality employers value polished service, reliability, teamwork, and language skills. Japanese workplace culture generally emphasizes punctuality, respect, hierarchy, and careful attention to detail, although international hotels are often more diverse. Lifestyle options range from fast-paced city living to quieter coastal or rural communities. Living costs are high in central Tokyo, while public transport is excellent nationwide. Foreign employees normally need an appropriate work visa, commonly the Engineer/Specialist in Humanities/International Services visa for hotel roles; the employer usually supports sponsorship. Applicants should confirm qualifications, Japanese-language expectations, housing arrangements, taxes, health insurance, and relocation costs before accepting an offer.