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The Towers Assistant Manager supports the smooth operation of The Ritz-Carlton Club Lounge, supervising daily guest services, coordinating team members, handling requests and complaints, and maintaining the brand’s luxury service standards. Candidates should have several years of experience in luxury hotels, guest relations, front office, club lounge, or food and beverage operations. Strong communication skills, professional presentation, leadership ability, and attention to detail are expected. Fluency in Japanese and practical English are highly desirable, while additional languages are an advantage. The role requires flexibility to work shifts, weekends, and holidays, with a genuine commitment to personalized hospitality and mentoring colleagues.
The Ritz-Carlton, Tokyo is a luxury hotel located in Roppongi, within Tokyo Midtown in Minato Ward. It is part of The Ritz-Carlton Hotel Company and Marriott International, one of the world’s largest hospitality groups. The hotel offers refined guest rooms and suites, restaurants and bars, a spa, fitness facilities, meeting venues, and an exclusive Club Lounge known as The Ritz-Carlton Club. Its service culture emphasizes personalization, discretion, elegance, and anticipating guest needs. Employees work in an international environment and receive exposure to luxury hospitality standards, professional training, and Marriott’s broader career opportunities. The property serves leisure travelers, business guests, families, and high-profile international visitors.
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