Assoc Dir_Service Delivery Manager_SAP

Role summary

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The Associate Director, Service Delivery Manager – SAP is expected to lead the delivery, support, and continuous improvement of SAP services for clients, ensuring strong performance against service-level agreements. Requirements typically include substantial SAP service management or consulting experience, leadership of multidisciplinary teams, knowledge of ITIL processes, stakeholder and vendor management skills, and the ability to manage budgets, risks, escalations, and operational governance. Experience with SAP environments, transformation programs, and client-facing delivery is highly desirable. EY will expect the candidate to provide strategic direction, maintain trusted client relationships, improve service quality, coach team members, and support business development. Strong communication, commercial judgment, problem-solving ability, and willingness to work across international teams are important.

About the employer

EY, formerly Ernst & Young, is a global professional services organization providing assurance, tax, consulting, strategy, and transactions services. It operates across more than 150 countries and territories, serving multinational corporations, governments, and growing businesses. EY’s consulting and technology practices help organizations modernize operations, implement enterprise platforms such as SAP, manage risk, improve finance and supply-chain processes, and deliver digital transformation. The firm combines industry knowledge with technology and advisory expertise, supported by large international delivery networks. In the Philippines, EY has a significant presence in Metro Manila and provides consulting, shared services, assurance, and business support opportunities. Its work environment generally emphasizes collaboration, professional development, client service, ethical conduct, and exposure to global projects. Compensation and benefits vary by level, experience, specialization, and business unit.

Working in Philippines

The Philippines offers strong opportunities in technology consulting, SAP and ERP services, shared services, finance, BPO, engineering, tourism, healthcare, and digital operations. Metro Manila, particularly Taguig and Makati, is the main corporate hub, while Cebu and Davao also provide growing employment markets. Filipino culture is generally welcoming, family-oriented, English-speaking, and relationship-driven. Lifestyle ranges from busy urban living, shopping, and nightlife to affordable coastal and outdoor experiences across Luzon, Visayas, and Mindanao. Living costs vary, with Manila housing and commuting usually more expensive. Foreign professionals normally need an employer-sponsored Alien Employment Permit and a 9(g) work visa; requirements should be confirmed with Philippine authorities. Relocating employees should arrange authenticated documents, health insurance, suitable housing, and allowance for traffic, tropical weather, and regional travel. Local employment laws and tax obligations also apply.