Learning and Quality Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning and Quality Manager is responsible for developing, coordinating and evaluating employee training and service-quality programs at The Ritz-Carlton Doha. Candidates typically need hospitality experience, strong knowledge of learning and development practices, excellent communication skills and the ability to facilitate training for colleagues at all levels. Experience with luxury hotels, quality assurance, onboarding, coaching and performance improvement is highly desirable. The role requires effective organization, cultural awareness, attention to detail and confidence working with department leaders. The successful candidate will promote Ritz-Carlton service standards, support employee engagement, monitor training effectiveness and help maintain consistent guest experiences. A relevant degree, professional training qualification or equivalent hospitality experience may be expected.

About the employer

The Ritz-Carlton Doha is a luxury waterfront hotel in Qatar operated under The Ritz-Carlton brand, part of Marriott International. The property combines high-end accommodation, restaurants, meeting facilities, leisure amenities and personalized service for business and leisure travelers. Ritz-Carlton is recognized internationally for its detailed service culture, strong employee training and emphasis on creating memorable guest experiences. The Doha resort attracts an international workforce and serves guests from Qatar, the wider Gulf region and global markets. Employees generally work in a structured, multicultural environment with established brand standards, professional development opportunities and strict expectations for presentation and service quality. As part of Marriott International, the hotel may provide access to global career pathways, associate benefits and internal mobility, subject to the position, employment contract and local regulations.