Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations and acts as the senior manager on duty, ensuring smooth front-office service and a positive guest experience. Requirements typically include previous hotel supervisory or management experience, strong knowledge of front-office procedures, excellent communication skills, and confidence handling guest concerns and operational issues. Candidates should be service-oriented, well organised, commercially aware, and able to make sound decisions under pressure. The role usually involves coordinating with housekeeping, food and beverage, engineering, and security teams, supporting colleagues, monitoring service standards, managing complaints, and ensuring hotel policies and safety procedures are followed. Flexibility to work shifts, weekends, and public holidays is expected.

About the employer

Courtyard by Marriott Singapore Novena is a modern Marriott International hotel located in the Novena district of Singapore. The property serves business and leisure travellers, offering comfortable accommodation, dining facilities, meeting spaces, fitness amenities, and convenient access to hospitals, offices, shopping areas, and public transport. As part of the Courtyard brand, the hotel focuses on practical comfort, efficient service, and a welcoming environment for guests who value flexibility and convenience. Marriott International is one of the world's largest hospitality companies, operating a broad portfolio of hotels and resorts across many countries. Employees generally work within structured service standards and have access to international hospitality practices, training, and potential career mobility across Marriott properties.

Working in Singapore

Singapore is a compact, highly connected island city with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare, and retail. Its culture blends Chinese, Malay, Indian, and international influences, reflected in its food, festivals, and neighbourhoods. Life is safe, clean, efficient, and fast-paced, with excellent public transport, though housing and daily expenses can be high. Popular areas include Marina Bay, Orchard, Sentosa, Little India, Chinatown, and Kampong Glam. Foreign employees generally need an employer-sponsored work pass. Hospitality professionals may qualify for an S Pass or Employment Pass depending on salary, qualifications, experience, and current government criteria; the employer normally submits the application. Relocating workers should budget for rent, deposits, insurance, transport, and medical costs, and confirm tax and pass conditions before accepting an offer. Singapore's warm, humid climate is consistent year-round.