Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Experience Expert
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Experience Expert welcomes guests, supports check-in and check-out, responds to requests, provides local information, handles concerns, and helps create a smooth and memorable stay. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer ability, and good spoken English. Previous experience in hotel front office, guest relations, or hospitality is preferred, although motivated candidates with relevant service experience may be considered. The role requires flexibility for rotating shifts, weekends, and public holidays. The successful candidate is expected to be warm, attentive, culturally aware, calm under pressure, and confident working with international guests and different hotel departments.
Can I work in Bali?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employer plan plus a USD 100 a month levy; managers and experts only.
Official source: Directorate General of Immigration: work visas for foreign workers. Checked October 2026.
What the job usually comes with in Bali
Usual for Bali, varies by employer. Checked October 2026.
| Housing | Local staff live off site; managers get a villa or an allowance |
|---|---|
| Meals | Duty meals |
| Flights | Joining flight and a yearly home ticket (senior staff) |
| Service charge | 95% of the service charge goes to staff (by law) |
| Contract | Fixed term, up to 2 years |
| Leave | 12 days; one month religious-holiday bonus (by law) |
| Income tax | 5% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Bali
Who can work there by passport, what a job usually includes, and island life.
About Sthala a Tribute Portfolio Hotel Ubud Bali
Sthala, a Tribute Portfolio Hotel, Ubud Bali is a Marriott-affiliated resort located in the lush countryside of Ubud, surrounded by tropical scenery and Balinese culture. The hotel combines contemporary accommodation with local character, offering rooms, villas, restaurants, wellness facilities, meeting spaces, and activities inspired by the area’s natural and cultural heritage. As part of Marriott’s Tribute Portfolio, Sthala operates with an independent, distinctive identity while benefiting from Marriott’s international standards, training, systems, and loyalty network. The property serves leisure travelers, couples, families, groups, and guests seeking a peaceful alternative to Bali’s busier coastal destinations. Employees are expected to provide attentive Indonesian hospitality, maintain professional service standards, and work collaboratively across departments to create personalized guest experiences.