Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, supports check-in and check-out, responds to requests, provides local information, handles concerns, and helps create a smooth and memorable stay. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer ability, and good spoken English. Previous experience in hotel front office, guest relations, or hospitality is preferred, although motivated candidates with relevant service experience may be considered. The role requires flexibility for rotating shifts, weekends, and public holidays. The successful candidate is expected to be warm, attentive, culturally aware, calm under pressure, and confident working with international guests and different hotel departments.

About the employer

Sthala, a Tribute Portfolio Hotel, Ubud Bali is a Marriott-affiliated resort located in the lush countryside of Ubud, surrounded by tropical scenery and Balinese culture. The hotel combines contemporary accommodation with local character, offering rooms, villas, restaurants, wellness facilities, meeting spaces, and activities inspired by the area’s natural and cultural heritage. As part of Marriott’s Tribute Portfolio, Sthala operates with an independent, distinctive identity while benefiting from Marriott’s international standards, training, systems, and loyalty network. The property serves leisure travelers, couples, families, groups, and guests seeking a peaceful alternative to Bali’s busier coastal destinations. Employees are expected to provide attentive Indonesian hospitality, maintain professional service standards, and work collaboratively across departments to create personalized guest experiences.