Front Desk Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Manager oversees daily front-office operations, including check-in and check-out, guest services, room assignments, cash handling, and service recovery. Candidates typically need hotel or hospitality experience, previous supervisory or management experience, strong English communication skills, and familiarity with hotel property-management systems. The role requires excellent organization, leadership, problem-solving, and customer-service abilities. The successful candidate is expected to lead and coach the front-desk team, maintain Marriott service standards, coordinate effectively with housekeeping and other departments, resolve guest concerns professionally, and ensure a smooth, welcoming experience throughout each stay. Flexibility to work rotating shifts, weekends, and holidays is also expected.

About the employer

Manila Marriott Hotel is a luxury international hotel located at Newport World Resorts, close to Ninoy Aquino International Airport. It is part of Marriott International, one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across many countries. The property serves business travelers, airline passengers, leisure guests, and attendees of meetings and events. It offers upscale accommodation, restaurants and bars, conference facilities, leisure amenities, and professional guest services. Employees work within Marriott’s globally recognized standards for hospitality, guest satisfaction, safety, and ethical conduct. The hotel also provides opportunities to develop careers in front office, food and beverage, housekeeping, events, finance, engineering, and other hospitality functions. Its location in Newport World Resorts offers convenient access to entertainment, shopping, dining, and major transport links in Metro Manila.