Asst Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports daily front-office operations, including reception, check-in and check-out, guest relations, room assignments, cashiering, complaint resolution, and coordination with housekeeping and other departments. Candidates typically need a hospitality diploma or degree, previous front-office supervisory experience, strong English and Indonesian communication skills, and familiarity with hotel property-management systems. The role requires leadership, professional presentation, problem-solving ability, and flexibility to work shifts, weekends, and public holidays. The successful candidate is expected to maintain Marriott service standards, coach front-office associates, protect guest satisfaction, handle operational issues calmly, and help achieve departmental targets while creating a welcoming resort experience.

About the employer

Sheraton Belitung Resort is a beachfront luxury resort on Belitung Island, Indonesia, operated under Sheraton Hotels & Resorts, part of Marriott International. The resort combines contemporary accommodation with access to Belitung’s white-sand beaches, clear waters, and distinctive granite-rock scenery. Its facilities are expected to include restaurants and bars, leisure pools, wellness services, meeting spaces, and guest activities suited to both vacationers and business travelers. As a Marriott property, it follows international standards for guest service, operational consistency, associate development, and responsible hospitality. Working there can provide exposure to an international hotel environment while serving domestic and overseas guests. Resort employment commonly includes cross-department teamwork, shift-based operations, and opportunities to build a career within Marriott’s global hotel network.

Working in Indonesia

Belitung Island, off Sumatra’s east coast, is known for quiet beaches, turquoise water, granite boulders, seafood, and a relaxed lifestyle. Hospitality is a major source of employment, with opportunities in hotels, restaurants, guest services, diving, transport, events, and tourism management. Local culture blends Malay traditions with Chinese-Indonesian influence; residents are generally welcoming, community-minded, and respectful of religious customs. Life is less hectic and usually less expensive than Jakarta or Bali, although specialist services and international shopping are limited. Tanjung Pandan is the main town and provides hospitals, schools, markets, cafés, and the island’s airport. Foreign workers normally require employer sponsorship and an appropriate Indonesian work permit and limited-stay visa; working on a tourist visa is not permitted. Relocation packages may include accommodation, meals, flights, transport, insurance, or service charge, but these should be confirmed in the employment contract.