Guest Service Agent (Chinese Speaking) - Madi Paidi Bangkok, Autograph Collection

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-in and check-out, handles reservations and payments, responds to requests, provides local information, and resolves service concerns professionally. The role requires strong English and Chinese communication skills, a friendly customer-service attitude, good presentation, attention to detail, and the ability to use hotel systems. Previous front-office or hospitality experience is advantageous, although suitable candidates with relevant customer-service experience may be considered. Flexibility to work rotating shifts, weekends, and public holidays is expected. Candidates should be culturally aware, dependable, calm under pressure, and committed to Marriott service standards.

About the employer

Madi Paidi Bangkok, Autograph Collection is a boutique luxury hotel in Bangkok operating under Marriott International’s Autograph Collection brand. The property presents an individually styled, character-driven hospitality experience rather than a standardized hotel design, with emphasis on personalized service, distinctive interiors, and a strong sense of place. Located in the Thong Lor area, it serves international travelers, business guests, and leisure visitors seeking convenient access to Bangkok’s dining, shopping, nightlife, and cultural attractions. Marriott International is one of the world’s largest hotel companies, with a broad portfolio of global brands and established training, career-development, and service programs. Employees at Madi Paidi Bangkok work in a multicultural environment where guest engagement, professionalism, teamwork, and attention to detail are important.