Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Manager oversees reception, concierge, guest services, check-in and check-out, room assignments, billing coordination, and complaint resolution. Candidates typically need several years of hotel front-office experience, supervisory or management exposure, strong English communication skills, and familiarity with property-management systems. Experience with Marriott or other international hotel standards is advantageous. The role requires leadership, sound judgement, professional presentation, and the ability to remain calm during busy periods. The successful candidate is expected to coach the front-office team, maintain high guest-satisfaction standards, coordinate effectively with other departments, monitor operational performance, and support the hotel’s service and revenue objectives.

About the employer

Sheraton Colombo Hotel is an international full-service hotel operating under the Sheraton brand, part of Marriott International, one of the world’s largest hospitality companies. The hotel serves business travellers, leisure guests, meetings, events, and international visitors to Sri Lanka’s commercial capital. Sheraton properties are known for professionally managed accommodation, food and beverage outlets, meeting facilities, wellness services, and guest-focused hospitality. As part of Marriott International, the hotel generally follows global standards covering service quality, employee conduct, training, safety, and operational performance. Working at Sheraton Colombo can provide exposure to an international hotel environment, multicultural guests, structured career development, and Marriott’s wider network of hotels and brands.