On-site Technology Support Team Lead (Cebu)

Role summary

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The role leads EY’s on-site technology support team in Cebu, overseeing daily IT service delivery, incident resolution, user support, equipment and access management, and adherence to service-level standards. Candidates are expected to have strong experience in desktop or workplace technology support, troubleshooting hardware, software, networks, and collaboration tools, plus experience supervising or coordinating technical support staff. ITIL knowledge, familiarity with service-management platforms, Microsoft technologies, cybersecurity practices, and enterprise support processes are valuable. The successful candidate should demonstrate clear communication, customer focus, leadership, structured problem-solving, and the ability to manage priorities in a professional services environment. Flexibility to work on-site and support business users across changing operational needs is likely required.

About the employer

EY, formerly Ernst & Young, is a global professional services organization providing assurance, tax, consulting, strategy, and transactions services. Its clients include multinational corporations, governments, financial institutions, and growing businesses. EY operates through a large international network and combines industry expertise with technology, data, and transformation capabilities to help organizations manage risk, improve performance, and respond to changing markets. In the Philippines, EY has major operations in Metro Manila and other locations, supporting both local and global engagements through audit, consulting, tax, technology, and shared-service teams. The company promotes professional development, collaboration, diversity, and responsible business practices. Technology support professionals contribute by maintaining reliable workplace systems and enabling EY employees to deliver high-quality services to clients.