Windows SME

Role summary

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The Windows SME is responsible for supporting, administering, and troubleshooting Microsoft Windows Server environments across enterprise infrastructure. Requirements typically include several years of experience in Windows Server administration, Active Directory, Group Policy, DNS, DHCP, PowerShell, patching, monitoring, backup, and incident management. Familiarity with virtualization, cloud platforms, ITIL processes, security controls, and enterprise support tools is advantageous. The candidate is expected to resolve complex technical issues, maintain system availability, document procedures, support projects and migrations, and work effectively with global technology teams. Strong communication, analytical, customer-service, and problem-solving skills are essential, along with flexibility to work shifts or provide on-call support when required.

About the employer

EY, formerly Ernst & Young, is a global professional services organization providing assurance, consulting, strategy and transactions, and tax services. It operates across numerous countries and supports clients ranging from growing businesses to large multinational corporations and public-sector organizations. EY Global Delivery Services teams in the Philippines provide technology, business, finance, analytics, risk, and operational support to EY offices and clients worldwide. The firm places emphasis on professional development, collaboration, innovation, diversity, and responsible business. A Windows SME joining EY would typically work within enterprise technology or infrastructure operations, supporting secure and reliable systems used by a large international organization. The role may offer exposure to global stakeholders, structured processes, certification support, and opportunities to progress into cloud, automation, architecture, or service management positions.