Regional Commercial Process Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

Grab is seeking a Regional Commercial Process Manager in Indonesia to improve and standardize commercial processes across markets. The role typically involves designing workflows, monitoring performance, coordinating with sales and operations teams, identifying process gaps, and driving automation or continuous improvement. Candidates are expected to have several years of experience in commercial operations, sales operations, business process management, consulting, or a related field. Strong analytical, project management, stakeholder-management, and communication skills are important. Experience working across countries, managing cross-functional initiatives, using data to support decisions, and presenting recommendations to senior leaders would be valuable. Familiarity with CRM systems, spreadsheets, dashboards, and process-mapping tools is likely required. English proficiency is generally expected, while Indonesian or other Southeast Asian languages may be advantageous.

About the employer

Grab is a Southeast Asian technology company headquartered in Singapore. It operates a superapp offering ride-hailing, food and grocery delivery, digital payments, financial services, and other on-demand solutions. The company serves consumers, driver-partners, delivery-partners, merchants, and businesses across several Southeast Asian markets, including Indonesia. Grab’s work environment is generally fast-paced, data-driven, and highly collaborative, with teams working across different countries and functions. Its business relies on technology, local market knowledge, strong commercial execution, and partnerships with small businesses and financial institutions. In Indonesia, Grab is one of the major platforms supporting urban mobility, delivery services, and digital commerce. Employees may work on regional initiatives involving process improvement, product growth, operational efficiency, marketplace management, and commercial strategy.

Working in Indonesia

Indonesia offers varied career and lifestyle choices across its islands. Java, especially Jakarta, has the largest concentration of opportunities in technology, finance, consulting, logistics, and regional corporate roles. Bandung and Surabaya offer growing technology, manufacturing, and business communities. Bali attracts professionals in tourism, hospitality, creative industries, and remote work, although living costs in popular areas can be high. Sumatra, Kalimantan, and Sulawesi provide opportunities in natural resources, agriculture, infrastructure, shipping, and regional development. Indonesian culture emphasizes community, hospitality, religious diversity, and respect for local customs; learning basic Bahasa Indonesia is helpful. Jakarta offers extensive amenities but heavy traffic, while smaller cities and islands provide a slower lifestyle. Foreign employees generally need employer-sponsored work authorization, commonly through a work permit and limited-stay visa. Relocating requires planning for housing, healthcare, taxes, insurance, and local registration.