Billing & Querry Handling Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Billing & Query Handling Manager oversees accurate, timely customer invoicing and the resolution of billing questions for DHL operations in Indonesia. Requirements typically include a degree in finance, accounting, business, or a related field; several years of billing, accounts receivable, customer service, or logistics experience; strong Excel and reporting skills; and experience leading teams. Familiarity with transport pricing, revenue processes, ERP systems, and service-level management is valuable. DHL expects a candidate who is analytical, customer-focused, detail-oriented, and comfortable coordinating with finance, sales, operations, and customers. The role also requires strong communication, problem-solving, process-improvement, and people-management abilities, together with the integrity to protect billing accuracy and compliance.

About the employer

DHL is a global logistics and supply-chain company operating through businesses including DHL Express, DHL Global Forwarding, DHL Supply Chain, and DHL eCommerce. Headquartered in Germany and part of DHL Group, it connects customers across international express delivery, freight forwarding, contract logistics, warehousing, customs services, and e-commerce distribution. DHL serves multinational companies, small businesses, and individual consumers through an extensive international network of employees, facilities, aircraft, vehicles, and technology platforms. In Indonesia, its operations support domestic and cross-border shipments, freight movement, customs processing, warehousing, and delivery services across major commercial centers and regional markets. The company emphasizes customer service, operational reliability, compliance, sustainability, digitalization, and continuous improvement. Employees commonly work in collaborative, process-driven environments where accuracy, safety, accountability, and the ability to manage international stakeholders are highly valued.

Working in Indonesia

Indonesia offers opportunities in logistics, freight forwarding, e-commerce, finance, technology, manufacturing, tourism, and shared services. Java, especially Jakarta, Tangerang, Surabaya, and Bandung, has the largest concentration of corporate and logistics roles. Bali is attractive for tourism, digital, and hospitality work, while Sumatra, Kalimantan, and Sulawesi offer opportunities linked to commodities, ports, manufacturing, and regional distribution. Indonesian culture places importance on community, respect, family, and religious diversity; English is useful in multinational companies, but Bahasa Indonesia is important for daily life. Living costs vary widely, with Jakarta and Bali generally more expensive than secondary cities. Foreign employees normally need employer sponsorship, an appropriate work visa, and a work permit; working on a tourist visa is not permitted. Candidates should confirm current immigration rules, tax obligations, health insurance, housing, and relocation support before accepting an offer.