航空貨物事業本部　東京航空貨物輸入　キーアカウント　係長/主任

Role summary

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This role manages key customer accounts within DHL's Tokyo air-freight import business. Responsibilities typically include maintaining strategic customer relationships, coordinating import shipments with operations and overseas offices, resolving service issues, monitoring performance, preparing reports, and identifying opportunities to improve customer satisfaction and revenue. Candidates are expected to have experience in air freight forwarding, import operations, key-account management, or a related logistics environment. Strong communication, negotiation, problem-solving, and coordination skills are important, along with business-level Japanese and practical English for communication with international teams. Knowledge of customs procedures, freight documentation, transportation systems, and service-quality management would be advantageous. The position is likely suited to an experienced team leader or supervisor who can work independently while supporting colleagues and meeting commercial and operational targets.

About the employer

DHL is a global logistics and transportation company operating in more than 220 countries and territories. Its services include express delivery, air and ocean freight forwarding, contract logistics, supply-chain management, customs support, and specialized industry solutions. DHL is part of DHL Group, headquartered in Germany, and is recognized for its international network, technology-enabled shipping services, and strong focus on reliability and sustainability. In Japan, the company supports multinational and domestic customers through express, freight, warehousing, customs, and supply-chain operations. Employees commonly work across borders and collaborate with regional offices, carriers, customs authorities, and large corporate customers. The company generally offers structured career development, professional training, and opportunities to move between operational, customer-facing, and management roles.