Country BPO Lead

Role summary

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The Country BPO Lead is responsible for managing DHL’s business process outsourcing activities in Japan. Requirements typically include experience in BPO, shared services, operations management, vendor governance, process improvement, and stakeholder management. Strong business English and Japanese communication skills are likely expected, along with commercial awareness, analytical ability, and experience working across countries or functions. The successful candidate should be able to manage outsourced service providers, monitor performance against service-level agreements, identify efficiency improvements, control costs, and maintain compliance with DHL standards. Leadership, negotiation, problem-solving, and change-management skills are important, as the role requires coordination between local teams, global stakeholders, and external partners.

About the employer

DHL is a global logistics and supply-chain company operating across international express delivery, freight forwarding, contract logistics, and e-commerce fulfillment. It is part of DHL Group and serves businesses and consumers in more than 220 countries and territories. In Japan, DHL supports international shipping, customs services, warehousing, transportation, and integrated supply-chain solutions for customers ranging from small businesses to multinational corporations. The company is known for its international network, technology-led operations, sustainability programs, and structured career development. Employees typically work in a performance-focused, multicultural environment where collaboration, customer service, compliance, and operational reliability are highly valued. DHL’s business process and corporate functions support the wider logistics network by improving efficiency, standardizing services, and strengthening customer and employee experiences.