Regional Head of Operational Performance

Role summary

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The Regional Head of Operational Performance leads performance improvement across DHL operations in a defined region. The role typically requires substantial experience in operational management, continuous improvement, KPI governance, data-led decision-making and change delivery, ideally within logistics, transport or supply-chain environments. Candidates are expected to set performance standards, identify service and productivity gaps, coordinate improvement programmes, and work effectively with country and functional leaders. Strong commercial awareness, stakeholder management, communication, analytical and problem-solving skills are important. Experience with Lean, Six Sigma or other process-improvement methods, as well as the ability to influence teams across multiple locations, would be advantageous.

About the employer

DHL is a global logistics and supply-chain company operating across express delivery, freight forwarding, contract logistics, e-commerce and international mail. It is part of DHL Group and serves customers in many industries, including technology, retail, healthcare, manufacturing and energy. The company manages extensive transport, warehousing and delivery networks, supported by digital systems and operational-performance programmes. DHL is known for its international workforce, structured development opportunities and focus on service quality, sustainability, safety and continuous improvement. In the United Kingdom, its operations include parcel and express delivery, freight services, warehousing, supply-chain management and specialist logistics. Roles at DHL commonly involve collaboration across countries and functions, making adaptability, customer focus and strong operational discipline valuable qualities.

Working in United Kingdom

The United Kingdom offers opportunities in logistics, supply-chain management, transport, technology, finance, healthcare and professional services, with major employment centres in London, Birmingham, Manchester, Leeds, Bristol and Scotland. British workplace culture generally values punctuality, professionalism, clear communication and respect for personal boundaries. Lifestyle options range from busy cities and diverse communities to quieter coastal and rural areas, although housing and commuting can be expensive in London and the South East. Visa requirements depend on nationality and role; eligible overseas professionals may need employer sponsorship under the Skilled Worker route, with an approved sponsor and qualifying salary. Applicants should check current UK government rules, healthcare costs, tax, accommodation and right-to-work requirements before relocating. Public transport is extensive, and English is the main workplace language.