Freight Agent & Administration Specialist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Freight Agent & Administration Specialist supports the smooth movement of shipments by preparing freight documentation, coordinating collections and deliveries, updating shipment systems, responding to customers and working with carriers, customs teams and internal departments. Candidates are generally expected to have administration or freight-forwarding experience, strong attention to detail, good communication skills and confidence using Microsoft Office and transport or warehouse systems. Knowledge of import and export procedures, customs documentation and logistics processes is advantageous. The role requires accuracy under pressure, problem-solving ability, a customer-focused attitude and the flexibility to meet operational deadlines. DHL will expect the successful candidate to follow compliance and security procedures, work collaboratively and maintain reliable service standards.

About the employer

DHL is a global logistics and supply-chain company operating across more than 220 countries and territories. It provides express delivery, air and ocean freight, road transport, warehousing, contract logistics, customs support and supply-chain management services. DHL is part of DHL Group, headquartered in Germany, and serves businesses ranging from small enterprises to major international corporations. In the United Kingdom, its operations include courier networks, freight forwarding, distribution centres and specialist logistics services. The company is known for its international reach, technology-led shipment tracking and focus on operational reliability. Employees typically work in fast-moving environments where customer service, safety, compliance and teamwork are important. Depending on the business division, DHL also offers structured training, internal career development and opportunities to move between operational, administrative and specialist logistics roles.

Working in United Kingdom

The United Kingdom offers employment opportunities in freight forwarding, warehousing, aviation, road transport, customs, e-commerce and supply-chain administration, especially around London, Heathrow, Birmingham, Manchester, East Midlands and major ports. Workplace culture is generally professional, punctual and team-oriented, with clear attention to customer service, compliance and health and safety. Lifestyle varies from busy urban living to quieter coastal and rural communities; public transport is strongest in larger cities, while housing costs are generally highest in London and the South East. Eligible overseas workers normally need a visa before starting employment. A Skilled Worker visa requires an approved sponsor, an eligible occupation and the applicable salary and English-language requirements; not every logistics administration role qualifies. Applicants should confirm DHL's sponsorship position and current UK rules before accepting an offer. Relocation planning should include housing, National Insurance, banking, healthcare registration and local transport costs.