First Line Manager - nights

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The First Line Manager – Nights leads and supports a night-shift team, overseeing daily warehouse or parcel-handling activities and ensuring work is completed safely, accurately and on time. Responsibilities typically include allocating resources, monitoring productivity and service levels, coaching employees, handling operational issues, maintaining records and enforcing DHL policies and health and safety standards. Candidates are expected to have supervisory or operational experience, strong communication and organisational skills, confidence using workplace systems, and the ability to make decisions under pressure. Experience in logistics, warehousing, transport or parcel operations is advantageous. Flexibility for night work, a practical leadership style and a commitment to customer service and continuous improvement are essential.

About the employer

DHL is a global logistics and supply-chain company operating across more than 220 countries and territories. It provides express delivery, freight transportation, contract logistics, supply-chain management and e-commerce services for businesses and consumers. In the United Kingdom, DHL supports major distribution networks, parcel operations, warehouses, transport services and international trade. The company is part of DHL Group and employs a large, diverse workforce across operational, technical, commercial and corporate roles. DHL places strong emphasis on safety, service quality, sustainability, employee development and operational efficiency. A First Line Manager role is generally focused on turning these standards into consistent day-to-day performance by leading frontline teams, coordinating resources and ensuring customers receive reliable service.