Operational Transformation (Utilizing Generative AI and Building Business Processes) - Fashion Business Department(Rakuten Fashion) (C&M)

Role summary

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Rakuten Fashion is seeking an operational transformation professional to improve business processes through generative AI, automation, and practical workflow design. The role is likely to involve identifying operational challenges, designing and implementing more efficient processes, coordinating with fashion business teams, and supporting adoption of new tools. Candidates should have experience in business process improvement, project coordination, consulting, operations, or digital transformation. Familiarity with generative AI, data analysis, automation tools, and translating business needs into workable solutions is valuable. Strong communication, structured problem-solving, stakeholder management, and the ability to work across Japanese and international teams are expected. A proactive mindset and willingness to learn rapidly in a changing environment will be important.

About the employer

Rakuten Group, Inc. is a major Japanese technology and services company founded in 1997 and headquartered in Tokyo. Its businesses span e-commerce, fintech, mobile communications, digital content, travel, advertising, and professional sports. Rakuten operates a large ecosystem designed to connect customers and merchants through its membership program and Rakuten Points. Rakuten Fashion is the group’s online fashion marketplace, offering clothing, footwear, accessories, and lifestyle products from numerous brands. The company has a strongly entrepreneurial culture and encourages employees to develop new services, improve customer experiences, and work across business areas. English is widely used in many corporate and technology teams, although Japanese skills can be important depending on the department. Employees may benefit from exposure to large-scale digital platforms, AI initiatives, and international business operations.