Manager Candidate - Inquiry Management Section, Crime Prevention & Control Department, Group Compliance Supervisory Department (CPCD)

Role summary

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This role supports Rakuten’s group compliance operations by managing inquiries related to crime prevention, fraud, suspicious activity, and control measures. The successful candidate is expected to coordinate investigations, assess risks, handle cases professionally, prepare reports, and work with internal departments and, where necessary, external authorities. Experience in compliance, financial crime prevention, risk management, investigations, customer or regulatory inquiry handling, or related operations is likely required. Strong communication, judgment, attention to detail, and the ability to manage a team or section are important. Business-level Japanese is expected, while English ability is useful in Rakuten’s international environment. The candidate should be dependable, discreet, analytical, and comfortable making decisions in sensitive situations.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, online advertising, and professional services. Its membership and loyalty platform connects many of these businesses, allowing customers to use Rakuten services and earn points across the group. Rakuten has expanded internationally and employs people from diverse backgrounds, although Japanese language skills are important for many Japan-based positions. The company promotes innovation, entrepreneurship, and the integration of technology into everyday life. Its compliance, risk, and governance functions are particularly important because Rakuten manages large volumes of customer data, financial activity, online transactions, and regulated services.