Royal Services Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Royal Services Agent supports VIP and luxury guests by handling requests, coordinating personalized services, managing communication, and ensuring smooth arrivals, stays, and departures. Candidates should have hotel or guest-service experience, strong English communication skills, professional grooming, computer proficiency, and excellent attention to detail. Additional languages and experience in a five-star or luxury hotel are advantageous. The role requires a warm, discreet, service-focused personality, flexibility to work shifts, weekends, and public holidays, and the ability to remain calm while managing multiple requests. Candidates are expected to protect guest confidentiality, collaborate with other departments, resolve concerns promptly, and consistently deliver Fairmont’s luxury service standards.

About the employer

Fairmont Dubai is a luxury hotel located on Sheikh Zayed Road, close to Dubai’s business districts, shopping areas, and major attractions. It is part of Fairmont Hotels & Resorts, a premium hospitality brand within Accor, one of the world’s largest hotel groups. Fairmont properties are known for refined accommodation, restaurants and bars, wellness facilities, meeting spaces, and personalized guest service. Fairmont Dubai serves international leisure travelers, business guests, VIPs, and event visitors, with operations supported by colleagues across front office, housekeeping, food and beverage, engineering, sales, and security. Employees generally work in a multicultural environment with structured hotel procedures, training opportunities, and access to Accor’s wider career network. Benefits for eligible roles may include staff accommodation or an allowance, transportation, meals, medical insurance, annual leave, and return airfare, depending on the employment package.