Reservations Supervisor

Job Description

The Reservations Supervisor oversees daily reservations operations, ensuring accurate bookings, guest communication and smooth coordination with Front Office, Revenue Management and other hotel departments. Requirements typically include previous reservations or front-office experience, strong knowledge of hotel booking systems and channels, excellent English communication, attention to detail and the ability to handle payment, rate and availability enquiries. Experience with Opera or similar property-management systems is advantageous. The successful candidate is expected to lead and support the reservations team, maintain professional service standards, maximise room revenue, resolve issues promptly and provide a polished luxury-hotel experience consistent with SO/ Auckland and Accor standards.

Company Info

SO/ Auckland is a luxury lifestyle hotel in central Auckland, operated by Accor, one of the world's leading hospitality groups. The hotel combines contemporary design, dining, nightlife and personalised service with a strong connection to Auckland's creative and urban culture. Its guest offering includes stylish accommodation, restaurants and bars, wellness facilities, events and premium service experiences. Accor operates a broad international portfolio ranging from economy to luxury brands and provides employees with opportunities for training, career development and movement between hotels and countries. Working at SO/ Auckland generally involves an energetic, guest-focused environment where presentation, communication, teamwork and attention to detail are highly valued. The hotel serves leisure travellers, corporate guests, groups and event visitors, making reservations an important function for managing demand, guest expectations and revenue.

Destination Guide

New Zealand offers hospitality, tourism, healthcare, construction, agriculture, technology and professional job opportunities, with Auckland providing the largest and most diverse employment market. Māori and multicultural influences shape local culture, while people generally value friendliness, fairness, work-life balance and the outdoors. Lifestyle highlights include beaches, hiking, sport, cafés and easy access to distinctive natural landscapes. Auckland is relatively expensive, particularly for rent, so budgeting and securing accommodation are important before relocating. Visa options may include an Accredited Employer Work Visa for an eligible full-time job offer, working-holiday visas for citizens of participating countries, and skilled residence pathways where requirements are met. Rules, salary thresholds and employer accreditation can change, so applicants should check Immigration New Zealand before accepting an offer. Public transport is useful in Auckland, although many areas are car-dependent. New arrivals should arrange a tax number, bank account and appropriate health and travel insurance.