Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Manager oversees reception, reservations support, guest services, concierge functions and daily front-office operations. The role typically requires previous supervisory or management experience in a hotel, strong knowledge of Opera or similar property-management systems, excellent communication skills and a professional approach to guest service. The successful candidate is expected to lead and coach the front-office team, manage arrivals and departures, resolve complaints, maintain service standards, coordinate with other departments and support revenue and occupancy objectives. Flexibility to work shifts, weekends and public holidays is essential. Experience in an international or airport hotel, sound administration skills and the legal right to work in New Zealand are highly desirable.

About the employer

Novotel Auckland Airport is a contemporary full-service hotel located directly beside Auckland Airport, making it a convenient choice for airline crews, business travellers, holidaymakers and guests with early or late flights. It operates under the Novotel brand, part of Accor, one of the world's leading hospitality groups. Novotel hotels are designed around comfortable accommodation, practical facilities, welcoming service and an informal atmosphere suited to both business and leisure stays. The Auckland Airport property includes guest rooms, dining facilities, meeting and event spaces, and services designed for short transit stays as well as longer visits. Working for the hotel generally offers exposure to an international operating environment, structured brand standards, staff training and opportunities to progress within Accor's global network.