Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees hotel operations during assigned shifts, ensuring smooth guest service, effective coordination between departments, and prompt resolution of complaints or emergencies. Requirements typically include hospitality experience, preferably in a supervisory or front-office role; strong communication, leadership, problem-solving, and decision-making skills; and familiarity with hotel property-management systems. Fluency in English is important, while Malay or additional languages is advantageous. The successful candidate is expected to be guest-focused, professionally presented, calm under pressure, flexible with shifts, and capable of maintaining service standards while supporting the hotel team and protecting guest satisfaction.

About the employer

ibis Styles Sepang KLIA is a contemporary economy hotel operated under Accor, one of the world's largest hospitality groups. Located near Kuala Lumpur International Airport in Sepang, the hotel serves transit passengers, business travellers, airline crews, families, and guests visiting nearby attractions. ibis Styles properties are known for practical accommodation, colourful design, friendly service, and value-focused hospitality. As part of Accor, the hotel benefits from international operating standards, structured training, employee development opportunities, and access to a broad global hotel network. Its team typically works across front office, food and beverage, housekeeping, engineering, and guest services to provide efficient and welcoming stays. The airport location makes reliability, quick service, clear communication, and the ability to manage changing guest needs particularly important.