Guest Service Agent - Novotel Sydney Darling Square

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, answers enquiries, coordinates with hotel departments, and resolves guest concerns professionally. Candidates are expected to have strong communication and customer-service skills, a polished presentation, good computer literacy, and the ability to remain calm in a busy environment. Previous hotel, reception, or hospitality experience is helpful, while knowledge of Opera or similar property-management systems may be advantageous. The role requires flexibility to work rotating shifts, including weekends, evenings, and public holidays. A positive attitude, attention to detail, teamwork, and a genuine interest in creating memorable guest experiences are essential.

About the employer

Novotel Sydney Darling Square is an Accor hotel located in the heart of Sydney, close to Darling Harbour, the International Convention Centre, Chinatown, and major entertainment and shopping areas. The hotel provides contemporary accommodation, dining, meeting facilities, and full-service hospitality for leisure and business travellers. It operates under Novotel, Accor’s internationally recognised midscale hotel brand, which focuses on comfortable stays, practical services, and welcoming guest experiences. Accor is a major global hospitality group with hotels, resorts, and lifestyle properties across many countries. Employees typically benefit from a multicultural working environment, structured training, internal career opportunities, and access to Accor’s employee travel and accommodation programs, subject to local conditions.