Rooms Controller | Front Office

Job Description

The Rooms Controller coordinates room assignments, availability, and inventory to support smooth front-office operations and maximise guest satisfaction. The role typically requires previous hotel front-office or rooms-control experience, strong knowledge of reservation and property-management systems such as Opera, excellent organisation, and confident communication. Candidates are expected to work accurately under pressure, coordinate closely with Front Office, Housekeeping, Reservations, and Engineering, and respond professionally to guest and operational requests. Flexibility to work shifts, weekends, and public holidays is generally required. Experience in a luxury or high-volume hotel environment, knowledge of Sofitel or Accor standards, and a strong focus on detail and service would be advantageous.

Company Info

Sofitel Sydney Darling Harbour is a luxury five-star hotel located beside the International Convention Centre and Darling Harbour waterfront. It is part of Sofitel, Accor’s French-inspired luxury hotel brand, which combines local culture with refined hospitality, elegant design, and personalised service. The hotel offers stylish rooms and suites, restaurants and bars, event facilities, a rooftop infinity pool, and extensive conference services. As part of Accor, employees may benefit from international career opportunities, staff travel benefits, learning programs, and exposure to a large global hospitality network. The property serves leisure travellers, corporate guests, conference delegates, and international visitors, creating a fast-paced and multicultural working environment. Team members are expected to demonstrate professionalism, attention to detail, genuine hospitality, and an appreciation for Sofitel’s distinctive French approach to guest service.

Destination Guide

Australia offers strong opportunities in hospitality, especially in Sydney, Melbourne, Brisbane, Perth, and regional tourism destinations. Hotels commonly recruit in front office, housekeeping, food and beverage, kitchens, events, and guest services. Workplace culture is generally practical, respectful, team-oriented, and focused on customer service, safety, and punctuality. Australia provides a high standard of living, attractive beaches, outdoor activities, diverse food, and a multicultural lifestyle, although rent and transport costs in Sydney can be high. Overseas applicants need a suitable visa, such as an employer-sponsored visa, Working Holiday visa, or another eligible work-rights visa; requirements vary by nationality and occupation. Candidates should confirm sponsorship, visa eligibility, salary, and employment conditions directly with the employer. Relocation planning should include accommodation, tax-file registration, banking, health insurance, and recognition of Australian workplace requirements.