Lobby Hostess

Job Description

The Lobby Hostess welcomes guests, creates a warm first impression, assists with arrivals and departures, provides information about hotel facilities and local attractions, and coordinates with reception, concierge, food and beverage, and housekeeping teams. Candidates should have excellent communication and interpersonal skills, a polished and professional appearance, and a guest-focused attitude. Previous experience in luxury hospitality, front office, guest relations, or a similar customer-service role is preferred. Fluency in English is generally required, while additional languages are an advantage. The successful candidate is expected to remain calm under pressure, handle guest requests efficiently, maintain accurate information, and provide consistently attentive service in line with SO/ brand standards. Flexibility to work shifts, weekends, and public holidays is essential.

Company Info

SO/ is Accor’s bold, fashion-forward luxury lifestyle hotel brand, known for combining contemporary design, music, art, and energetic service. SO/ hotels aim to provide distinctive guest experiences with a strong sense of personality rather than a traditional formal luxury approach. SO/ Ras Al Khaimah is part of the growing hospitality scene in the United Arab Emirates and is positioned to serve leisure travellers, families, couples, and destination guests visiting the emirate’s beaches, mountains, and resorts. The property is expected to offer stylish accommodation, dining, leisure, and wellness facilities, supported by Accor’s international operating standards. Employees can benefit from working within Accor, a major global hospitality group offering training, career mobility, and staff benefits across its worldwide hotel network. The Lobby Hostess role therefore suits someone who enjoys guest interaction, polished service, and a lively luxury-resort environment.

Destination Guide

The United Arab Emirates is not an island, but Ras Al Khaimah is a coastal emirate with beaches, desert landscapes, and the Hajar Mountains. Hospitality, tourism, retail, aviation, construction, healthcare, technology, and professional services provide strong employment opportunities. The culture is multicultural and generally welcoming, while Islamic traditions shape public conduct, dress expectations, and holiday periods. Resort life can be relaxed and social, with beaches, malls, restaurants, outdoor activities, and vibrant events available across the country. Summers are extremely hot, so indoor facilities and air-conditioning are central to daily life. Most expatriates require employer-sponsored residence and work visas; employers commonly arrange medical checks, Emirates ID processing, and permits. Relocation packages may include accommodation or an allowance, transport, meals, health insurance, and annual flights, depending on the contract. New arrivals should budget carefully, check accommodation terms, and follow local laws regarding alcohol, public behaviour, and employment conditions.