The Guest Experience Specialist is expected to create a warm, personalized experience for guests throughout their stay at 25hours Hotel Jakarta The Oddbird. Requirements typically include previous experience in guest relations, front office, hospitality, or a similar customer-facing role; strong English communication; a professional and friendly manner; good problem-solving skills; and flexibility to work shifts, weekends, and public holidays. Knowledge of Indonesian and familiarity with Jakarta are advantageous. The successful candidate should be attentive, confident, well organized, able to handle guest requests and complaints tactfully, and comfortable working with colleagues across hotel departments.
25hours Hotel Jakarta The Oddbird is part of the 25hours Hotels brand, an Accor hospitality concept known for distinctive design, creative storytelling, and relaxed, unconventional service. Located in South Jakarta, the hotel is designed to offer a lively and characterful stay, combining accommodation, dining, social spaces, and locally inspired experiences. The brand encourages employees to be genuine, imaginative, and attentive rather than relying on rigid luxury-hotel formality. As part of Accor, the property benefits from an international hospitality network, structured training, career development opportunities, and global employee programs. The hotel’s guest experience team plays an important role in creating memorable stays by understanding individual preferences, sharing local recommendations, and coordinating with operational departments. It is likely to suit outgoing hospitality professionals who enjoy personal interaction, creative environments, and working with a diverse range of guests.
Indonesia offers hospitality opportunities across Java, Bali, Lombok, Sumatra, and other tourist destinations. Jakarta, on Java, has the widest range of international hotels, restaurants, corporate travel, and management roles, while Bali and Lombok offer stronger opportunities in resorts, wellness, events, and tourism. Indonesian culture generally values courtesy, community, modesty, and respectful communication. Jakarta provides an energetic urban lifestyle, extensive dining and entertainment, and heavy traffic; Bali offers a slower, more tourism-focused lifestyle but higher rental costs in popular areas. Foreign nationals normally need an employer-sponsored work permit and appropriate work visa, commonly arranged through the hiring company. Tourist visas do not authorize employment. Candidates should confirm sponsorship, accommodation, healthcare, tax, contract terms, and relocation support before accepting an offer. Learning basic Indonesian is highly beneficial for daily life and guest relations.
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