Quality Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Quality Manager is responsible for maintaining and improving service standards across Raffles Doha. Requirements typically include a degree or diploma in hospitality, business, quality management, or a related field, along with several years of luxury-hotel experience. The candidate should understand quality assurance systems, guest satisfaction measurement, internal audits, service standards, and continuous improvement. Strong communication, analytical, leadership, and problem-solving skills are expected. The role involves conducting inspections, reviewing guest feedback, coordinating departmental improvement plans, supporting compliance, and coaching colleagues to deliver consistent Raffles standards. Experience with hotel quality frameworks, mystery audits, and international luxury hospitality brands would be advantageous.

About the employer

Raffles Doha is a luxury hotel and resort operated by Accor under the Raffles Hotels & Resorts brand. Located in Doha, Qatar, the property is known for spacious accommodation, personalized butler-style service, refined dining, wellness facilities, and high-end event and leisure experiences. Raffles emphasizes elegant design, attentive hospitality, and highly individualized guest service. As part of Accor, colleagues may benefit from international training, global mobility, employee recognition programs, and exposure to established hotel operating standards. The Doha property serves leisure travelers, business guests, families, and visitors attending major events in Qatar. Employees are generally expected to demonstrate discretion, cultural awareness, professionalism, and a strong commitment to luxury service and brand consistency.