Turndown Room Attendant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Turndown Room Attendant prepares guest rooms for the evening by refreshing beds, arranging linens, replenishing amenities, removing rubbish, checking room presentation and responding appropriately to guest requests. The role requires strong attention to detail, a professional and friendly manner, physical stamina, and the ability to work efficiently while respecting guest privacy. Previous housekeeping or hotel experience is helpful, although reliable candidates with a positive attitude may be trained. Candidates are expected to follow Sofitel and Accor service standards, maintain hygiene and safety procedures, communicate effectively with colleagues, and provide discreet, thoughtful service consistent with a luxury hotel environment. Availability for evening, weekend and public-holiday shifts is generally required.

About the employer

Sofitel Melbourne on Collins is a luxury five-star hotel located on Melbourne’s prestigious Collins Street, close to the city’s shopping, business, dining and cultural attractions. The hotel is part of Sofitel, Accor’s internationally recognised luxury brand, which combines French elegance with local character and personalised hospitality. Its facilities typically include guest rooms and suites, restaurants and bars, meeting spaces, and guest services designed for both business and leisure travellers. As part of Accor, employees may access structured training, career development opportunities, employee discounts and the benefits of working within a global hospitality group. The hotel places strong emphasis on high presentation standards, refined service, cultural awareness and creating memorable guest experiences. A turndown attendant contributes directly to this experience by ensuring rooms feel welcoming, comfortable and carefully prepared each evening.