Guest Services Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Services Manager leads the front-office and guest-relations operation, ensuring warm, efficient and personalised service throughout the guest journey. Requirements typically include hotel or hospitality management experience, strong knowledge of front-office procedures, excellent communication skills and fluency in English; Spanish is highly valuable, with additional languages an advantage. The successful candidate should be confident supervising a team, resolving complaints, coordinating with housekeeping and other departments, managing service standards and supporting operational targets. A hands-on, organised and welcoming personality is expected, together with flexibility for shifts, weekends and busy periods. Experience with hotel property-management systems and a genuine interest in The Hoxton’s informal, community-focused style would be beneficial.

About the employer

The Hoxton is a lifestyle hotel brand known for combining comfortable accommodation with lively public spaces, restaurants, bars and cultural programming. Rather than operating as a traditional formal hotel, its properties aim to feel like a neighbourhood living room, welcoming both visitors and local residents. The Hoxton Poblenou is located in Barcelona’s creative Poblenou district and forms part of the wider Accor group, one of the world’s major hospitality companies. Accor operates a broad portfolio of hotel brands across different market segments and provides international career opportunities, training and mobility. The Hoxton typically looks for people who are personable, curious, energetic and comfortable working in a diverse, fast-moving environment. Team members are expected to create memorable experiences while maintaining professional standards and supporting an inclusive atmosphere.