Assistant Food & Beverage Supervisor

Job Description

The Assistant Food & Beverage Supervisor supports the daily operation of restaurants, bars, banquets and other dining outlets at Mercure Kuala Lumpur Shaw Parade. Candidates are generally expected to have hospitality or food and beverage experience, strong customer-service skills, and a working understanding of restaurant procedures, hygiene standards and point-of-sale systems. The role involves supervising service staff, coordinating shifts, handling guest requests and complaints, checking outlet readiness, monitoring stock and supporting the Food & Beverage Manager. Good communication, a professional appearance, leadership ability, flexibility and willingness to work weekends, public holidays and rotating shifts are important. Knowledge of English is normally required; additional languages and Malaysian hospitality experience are advantageous.

Company Info

Mercure Kuala Lumpur Shaw Parade is a city hotel in Kuala Lumpur operated under Accor, one of the world’s major hospitality groups. Mercure is Accor’s locally inspired midscale brand, combining dependable international standards with design, cuisine and service influenced by the destination. The hotel is located near the Bukit Bintang and Pudu areas, providing access to shopping, entertainment, business districts and public transport. Its operations typically include accommodation, food and beverage outlets, meeting facilities and guest services. Employees work in a multicultural environment and may receive benefits associated with hotel employment, such as staff meals, training, career development and discounted stays within the Accor network, depending on local policy. The Assistant Food & Beverage Supervisor role supports consistent service quality while helping lead front-line teams and deliver a welcoming experience to both local and international guests.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak, including hotels, resorts, restaurants, events and tourism services. Kuala Lumpur provides the broadest employment market and a modern urban lifestyle, while Penang and Langkawi offer a slower pace, beaches, food culture and strong resort demand. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences reflected in festivals, cuisine and daily life. Living costs are generally moderate, though central Kuala Lumpur accommodation can be expensive. Foreign workers usually need an employer-sponsored work permit, and employment should be secured before arrival; requirements vary by nationality and role. Employers normally handle much of the permit process. New arrivals should verify visa rules with Malaysian immigration authorities, arrange suitable accommodation, budget for transport and healthcare, and respect local customs, dress expectations and religious practices.