Front Office Welcomer (Porter)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Welcomer (Porter) is responsible for creating a warm arrival and departure experience for guests. Duties typically include welcoming and assisting guests with luggage, escorting them to rooms, explaining hotel facilities, arranging taxis, handling guest requests, and maintaining an efficient and professional lobby presence. Candidates should have excellent communication and customer-service skills, a polished presentation, and the ability to remain calm and helpful in a busy environment. Previous hotel, concierge, porter, or guest-service experience is desirable. Availability for rotating shifts, including weekends and public holidays, is generally expected. A valid Australian work right, physical ability to handle luggage, local area knowledge, and a positive, team-focused attitude are also important.

About the employer

Sofitel Melbourne on Collins is a luxury hotel located on Collins Street in the heart of Melbourne’s central business and cultural district. It is part of Sofitel, Accor’s international luxury hospitality brand, which combines French-inspired elegance with local character and personalised service. The hotel offers refined accommodation, restaurants and bars, meeting and event facilities, and views across the city and surrounding areas. Its guests include international travellers, corporate visitors, conference attendees, and leisure guests. As an Accor property, the hotel promotes professional development, teamwork, guest-focused service, and opportunities to build a career across a global hospitality network. Employees may also benefit from Accor training, staff benefits, and opportunities to transfer or progress within the group.