Concierge

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Concierge is expected to provide warm, knowledgeable and personalized assistance to hotel guests throughout their stay. Requirements typically include previous experience in concierge, front office or guest services, strong communication skills, professional grooming, and good knowledge of Ras Al Khaimah attractions, transport, restaurants and local services. English is generally required; knowledge of Arabic or other languages is an advantage. The candidate should be confident using hotel systems, handling requests and complaints, coordinating with internal departments, arranging transportation and excursions, and maintaining high service standards. Flexibility for shifts, weekends and public holidays is essential, together with a guest-focused attitude and the ability to remain calm in a busy luxury-resort environment.

About the employer

Rixos Al Mairid Ras Al Khaimah is a luxury beachfront resort operated under the Rixos brand, part of Accor. Located in Ras Al Khaimah, the resort combines Arabian hospitality with an all-inclusive holiday experience, offering guest rooms, suites, private villas, restaurants, bars, leisure facilities, pools and family-focused activities. The property serves international holidaymakers, families, couples and groups, with a strong emphasis on entertainment, personalized service and memorable experiences. As an Accor-managed property, it generally follows international hospitality standards and provides employees with opportunities to work in a multicultural environment, develop their hotel-service skills and access career pathways across the wider Accor network. Concierge team members support the resort’s premium guest experience by helping visitors discover the destination and ensuring their stay is comfortable, well organized and enjoyable.