Telephone Operator

Job Description

The Telephone Operator is responsible for handling hotel calls, transferring guests to the correct departments, taking messages, and providing accurate information about hotel services and facilities. The role typically requires good spoken English, a polite telephone manner, basic computer skills, and the ability to remain calm and professional during busy periods. Previous experience in a hotel switchboard, reception, or customer-service position is advantageous. The successful candidate should be guest-focused, reliable, well organised, and comfortable working shifts, including evenings, weekends, and public holidays. Knowledge of additional languages and familiarity with hotel communication systems would be beneficial.

Company Info

Novotel Abu Dhabi Gate is an internationally operated hotel located in Abu Dhabi, United Arab Emirates. It is part of Accor, a major global hospitality group with a broad portfolio of hotel brands and properties across many countries. The hotel serves business travellers, families, groups, and leisure guests, offering accommodation, restaurants, event facilities, recreational services, and guest support. As a Novotel property, it generally focuses on comfortable, practical hospitality with friendly service and facilities suited to both short and extended stays. Employees may benefit from working in a multicultural environment, structured hotel operations, and access to Accor’s wider learning and career-development opportunities. Exact benefits, accommodation arrangements, meals, transport, and employment conditions depend on the position and the final offer from the hotel.

Destination Guide

The United Arab Emirates is not an island destination, but Abu Dhabi offers a coastal lifestyle, modern infrastructure, beaches, waterfront promenades, shopping, restaurants, and cultural attractions. Hospitality, tourism, aviation, retail, healthcare, construction, finance, and technology provide many job opportunities, especially in Abu Dhabi and Dubai. The culture combines Arabic traditions with a large international population; respectful dress, punctuality, and awareness of Islamic customs are important. Lifestyle is generally convenient and modern, although summer temperatures are extremely high. Employers usually arrange an employment entry permit and residence visa, with medical checks and Emirates ID processing after arrival. Confirm sponsorship, salary, accommodation, transport, insurance, annual leave, and probation terms before travelling. New employees should budget for initial expenses and verify that recruitment fees are not being improperly charged. Abu Dhabi is generally safe, well connected, and suitable for professionals seeking international hotel experience.