Front Office All-Rounder

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office All-Rounder supports smooth guest arrivals, departures and stays at Sofitel Melbourne on Collins. Responsibilities typically include check-in and check-out, reservations, handling guest enquiries, processing payments, coordinating with housekeeping and other departments, responding to requests and maintaining accurate records. Candidates should have strong communication and customer-service skills, a professional presentation, attention to detail and the ability to remain calm during busy periods. Previous hotel or front-office experience is preferred, along with computer literacy and flexibility to work rotating shifts, weekends and public holidays. Familiarity with hotel systems and the right to work in Australia are generally expected. Fluency in additional languages and a genuine interest in luxury hospitality would be advantageous.

About the employer

Sofitel Melbourne on Collins is a luxury five-star hotel located on Collins Street in the heart of Melbourne’s central business and cultural district. It is part of Sofitel, Accor’s internationally recognised luxury hospitality brand, which combines French-inspired elegance with local character. The hotel offers premium accommodation, dining, events and conference facilities, and serves business travellers, leisure guests and international visitors. As an Accor property, it operates within a global hospitality network that provides structured training, career development and opportunities to work across hotels and countries. Employees are expected to deliver polished, personalised service while maintaining high standards of presentation, safety and professionalism. The Melbourne property is particularly well positioned for access to restaurants, theatres, shopping, sporting venues and public transport.