Front Office All-Rounder

Job Description

The Front Office All-Rounder supports smooth guest arrivals, departures and stays at Sofitel Melbourne on Collins. Responsibilities typically include check-in and check-out, reservations, handling guest enquiries, processing payments, coordinating with housekeeping and other departments, responding to requests and maintaining accurate records. Candidates should have strong communication and customer-service skills, a professional presentation, attention to detail and the ability to remain calm during busy periods. Previous hotel or front-office experience is preferred, along with computer literacy and flexibility to work rotating shifts, weekends and public holidays. Familiarity with hotel systems and the right to work in Australia are generally expected. Fluency in additional languages and a genuine interest in luxury hospitality would be advantageous.

Company Info

Sofitel Melbourne on Collins is a luxury five-star hotel located on Collins Street in the heart of Melbourne’s central business and cultural district. It is part of Sofitel, Accor’s internationally recognised luxury hospitality brand, which combines French-inspired elegance with local character. The hotel offers premium accommodation, dining, events and conference facilities, and serves business travellers, leisure guests and international visitors. As an Accor property, it operates within a global hospitality network that provides structured training, career development and opportunities to work across hotels and countries. Employees are expected to deliver polished, personalised service while maintaining high standards of presentation, safety and professionalism. The Melbourne property is particularly well positioned for access to restaurants, theatres, shopping, sporting venues and public transport.

Destination Guide

Australia offers strong opportunities in hotels, restaurants, tourism, events, healthcare, construction, technology and skilled trades, especially in Melbourne, Sydney, Brisbane, Perth and regional resort areas. The culture is generally informal, multicultural and friendly, with emphasis on workplace safety, punctuality, fairness and work-life balance. Melbourne provides excellent dining, arts, sport and public transport, although rent and living costs can be high. Australia is a large island continent rather than a single resort island, with diverse beaches, cities and natural landscapes. Foreign workers usually need an appropriate visa, such as a Working Holiday visa, employer-sponsored visa or skilled migration pathway; eligibility depends on nationality, age, occupation and qualifications. Before relocating, candidates should confirm work rights, health insurance, tax-file requirements, accommodation costs and recognition of qualifications. Accor roles may offer employee benefits, but relocation support should be confirmed directly with the employer.