Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Receptionist welcomes guests, manages check-ins and check-outs, handles reservations and payments, answers enquiries, and provides helpful information about the hotel and Auckland. Candidates should have strong communication and customer-service skills, a professional and friendly manner, good attention to detail, and confidence using hotel or computer systems. Previous front-office or hospitality experience is useful, although training may be provided. The role requires flexibility to work rotating shifts, including weekends and public holidays. Candidates should be reliable, well presented, able to remain calm under pressure, and comfortable working independently and as part of a multicultural hotel team.

About the employer

Novotel Auckland Ellerslie is an internationally oriented hotel operated under the Accor group, one of the world’s major hospitality companies. Located near Ellerslie Racecourse and within convenient reach of Auckland’s central business district, the hotel serves business travellers, leisure guests, event visitors, and tour groups. Novotel properties generally focus on comfortable accommodation, reliable service, dining, meetings, and family-friendly hospitality. Accor provides employees with structured training, international brand standards, and potential career opportunities across its global network of hotels and resorts. The workplace is typically fast paced and guest focused, with teams working across reception, food and beverage, housekeeping, events, and administration. Employment conditions, benefits, and staff privileges vary by role and local policy, so applicants should confirm details directly with the hotel during recruitment.