Guest Services Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Services Officer welcomes residents and guests, manages check-ins and check-outs, handles reservations and billing, responds to enquiries, coordinates with housekeeping and maintenance, and helps resolve service issues. Candidates should have a friendly, professional manner, good spoken and written English, basic computer skills, and strong customer-service ability. Previous experience in hotel front office, serviced apartments, or a similar guest-facing role is preferred. The position requires attention to detail, teamwork, cultural awareness, and the flexibility to work rotating shifts, weekends, and public holidays. Candidates should remain calm under pressure and consistently represent the property’s service standards.

About the employer

Novotel Living Singapore Orchard is a serviced-apartment property operated under Accor, a major international hospitality group with hotels, resorts, and extended-stay brands worldwide. The property combines hotel-style services with apartment living, serving business travellers, families, and longer-stay residents in the Orchard area. Accor is known for structured service standards, guest-focused operations, employee training, and opportunities to move between brands and destinations. At Novotel Living, the guest-services team is central to creating a comfortable residential experience, assisting with arrivals, daily requests, local information, and operational coordination. Employees typically work in a multicultural environment and collaborate closely with housekeeping, engineering, reservations, and management teams.