Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager supports the smooth daily operation of Hotel Woolstore 1888, overseeing guest services, reception, staff coordination and hotel standards across assigned shifts. Requirements typically include previous hotel or front-office supervisory experience, strong communication skills, confidence handling guest concerns, sound operational judgement and availability for rotating shifts, including evenings, weekends and public holidays. The successful candidate is expected to lead by example, maintain high service standards, respond calmly to incidents, assist with team training, complete administrative tasks and ensure guests receive a welcoming and efficient experience. Familiarity with hotel systems, cash handling and Accor service standards is advantageous.

About the employer

Accor is a major international hospitality group operating hotels, resorts and serviced residences across more than 100 countries. Its portfolio includes well-known brands such as ibis, Novotel, Mercure, Pullman, Sofitel and Handwritten Collection. Hotel Woolstore 1888 Sydney Handwritten Collection is a distinctive boutique property located in the historic Pyrmont district, close to Darling Harbour, the International Convention Centre and the Sydney CBD. The hotel combines heritage architecture, contemporary design and personalised service, creating an experience focused on character and local connection. As part of Accor, the property provides access to structured training, career development, employee travel opportunities and a multicultural workplace. Team members are generally expected to show genuine hospitality, professionalism, flexibility and respect for guests and colleagues while contributing to reliable day-to-day hotel operations.