Director, Wellness Operations – Fairmont & Raffles

Role summary

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The Director, Wellness Operations – Fairmont & Raffles is expected to lead wellness strategy and operational performance across the brands in Dubai. Requirements typically include substantial senior-level experience in luxury spa, wellness, hospitality, or multi-property operations; strong commercial and financial understanding; knowledge of wellness trends and service standards; and excellent leadership, communication, and stakeholder-management skills. The successful candidate should develop operating standards, improve guest and member experiences, support revenue growth, manage budgets and performance indicators, and coach wellness teams. Experience working with international luxury brands and knowledge of the UAE market would be advantageous. The role requires a polished, innovative, commercially minded leader who can maintain high standards while creating distinctive wellness concepts.

About the employer

Accor is a major international hospitality group operating a broad portfolio of hotels, resorts, residences, and lifestyle brands worldwide. Its luxury and premium brands include Fairmont, Raffles, Sofitel, and many others, each offering a distinct guest experience. Fairmont is known for landmark properties, refined service, and grand resort and city-hotel experiences, while Raffles focuses on highly personalised luxury, elegant design, and exceptional service. Accor combines global systems and career opportunities with a strong emphasis on local culture, sustainability, talent development, and responsible hospitality. In the Middle East, the group operates a significant collection of hotels and resorts and continues to expand its luxury, wellness, and lifestyle offering. This position supports the development and performance of wellness operations connected with the Fairmont and Raffles brands in Dubai.