The Chief Concierge leads the concierge team and ensures guests receive highly personalised assistance throughout their stay. Responsibilities include managing requests, arranging transport, dining, entertainment and VIP experiences, maintaining strong relationships with local suppliers, and resolving guest concerns promptly. Candidates should have proven concierge or front-office experience in a luxury hotel, excellent knowledge of Dubai, strong communication and organisational skills, and confidence leading a team. Fluency in English is expected; additional languages are advantageous. The successful candidate should be polished, proactive, discreet, commercially aware and committed to creating memorable guest experiences while maintaining SLS service standards.
SLS Dubai Hotel & Residences is a luxury lifestyle property in the heart of Dubai, operated under the SLS brand within the global Accor hospitality group. The hotel combines distinctive design, upscale accommodation, branded residences, restaurants, lounges, pools and entertainment venues. Known for its energetic atmosphere and imaginative approach to hospitality, SLS aims to provide memorable experiences for international travellers, residents and high-profile guests. As part of Accor, the property benefits from an international network, structured training opportunities and access to a broad range of hospitality brands and career paths. Employees are expected to deliver attentive, personalised service while reflecting the hotel's stylish, social and highly individual character.
The United Arab Emirates is not an island, but Dubai offers a highly international lifestyle with strong opportunities in luxury hotels, tourism, restaurants, retail, aviation and events. The culture blends Emirati traditions with communities from around the world; modest dress and respectful behaviour are valued, particularly during Ramadan. Dubai provides excellent restaurants, beaches, shopping, nightlife, public transport and year-round sunshine, although summers are extremely hot. Most expatriates work under an employer-sponsored residence visa, commonly including medical checks, Emirates ID processing and work-permit arrangements. Some employers provide accommodation, transport, meals, insurance or annual flights, but packages vary and should be confirmed in writing. New arrivals should budget carefully for rent, deposits, transport and health-related costs. English is widely used, while Arabic knowledge is an advantage.
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