Reservations Agent

Job Description

The Reservations Agent manages room bookings, amendments, cancellations and guest enquiries through phone, email and reservation systems. Candidates should have hotel reservations or front-office experience, strong communication skills, sound computer literacy and excellent attention to detail. Familiarity with Opera or another property-management system is advantageous. The role requires a professional, guest-focused approach, accurate handling of rates and availability, and the ability to work independently and as part of a team. Flexibility for weekends, public holidays and changing operational demands is expected. Knowledge of Accor procedures and local Sydney attractions would also be beneficial.

Company Info

Accor is a global hospitality group operating hotels, resorts and serviced residences across many countries and market segments. Its portfolio includes well-known brands such as Novotel, ibis, Mercure, Sofitel, Pullman and Fairmont. Accor focuses on welcoming guests, reliable service, responsible tourism and creating career opportunities across hotel operations. Novotel Sydney on Darling Harbour is a large city hotel located near Sydney’s restaurants, attractions, entertainment venues and business districts. The property serves leisure travellers, corporate guests and groups, and provides accommodation, dining, meeting and event facilities. As part of Accor, the hotel offers employees access to international brand standards, structured training, internal mobility and the ALL - Accor Live Limitless loyalty ecosystem. Working there generally involves a multicultural team, high guest-service expectations and a fast-paced environment shaped by Sydney’s busy tourism and events calendar.

Destination Guide

Australia offers hospitality opportunities in hotels, resorts, restaurants, events and tourism, particularly in Sydney, Melbourne, Brisbane, Perth, the Gold Coast and regional destinations. Workplace culture is generally practical, relatively informal and focused on punctuality, teamwork, safety and respectful communication. Sydney provides beaches, cultural attractions, public transport and diverse dining, but housing and daily expenses can be high. Visa options may include employer-sponsored visas, skilled pathways and Working Holiday visas for eligible nationalities; requirements, age limits and work conditions vary, so applicants should check the Australian Department of Home Affairs. Relocation usually requires a valid visa, tax file number, bank account and suitable accommodation. New arrivals should budget for rent, transport, health cover and initial living costs. Hospitality roles may involve weekends, evenings and public holidays, while strong English and recognised experience can improve employment prospects.